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Front Desk Associate

Front Desk Associate

Towneplace Suites by Marriott Sudbury

JOB SUMMARY

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.  Agents will follow Marriott standards of hospitality and adhere to guidelines and procedures.

Please be advised that this position does require proof of double vaccination.

Principle Duties and Responsibilities

  • Check in and check out guests following the correct procedures
  • Make reservations ensuring all bookings made are accurate
  • Ensure high level of customer service is maintained at all times
  • Take cash, credit card and debit card payments when necessary
  • Answer and assist all incoming telephone callers to Front Desk lines
  • Assist guests with all questions and requests
  • Ensure accurate information is provided to all clients
  • Run daily end of shift audit reports and complete daily shift audit
  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.
  • Daily accounting data entry and reconcile
  • Hotel security

Knowledge, Skills and Abilities Required

  • Must have excellent communication skills.
  • Basic knowledge of accounting operations.
  • Knowledge of using computer software. (FOSSE, MARSHA, OUTLOOK)
  • Ability to understand and carry out instructions
  • Must be able to post and balance charges accurately.
  • Must be able to maintain a professional manner under stressful situations
  • Flexible schedule
  • Maintain high standards of personal appearance and grooming
  • Must be able to multi- task and prioritize tasks when needed in a fast-paced environment
  • Basic math, reading, and writing skills required
Contact Name: Nicole Taylor

To apply for this job email your details to ntaylor@towneplacesudbury.com

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