Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette.
Night Audit: Complete Tasks required for a balanced and organized daily audit for Hotel and Restaurant Operations, computer skills an asset, ability to work alone overnight, well organized.
- Great customer service skills.
- Computer Literate.
- Able to multitask.
- Able to stand, sit or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Other duties as assigned.
Schedule: 24 hr per week. Mainly Sunday, Monday, Tuesday (Subject to change depending on workload)
How to Apply: In-person with your resume. Or send a resume to email@example.com indicating the position you are applying for.
To apply for this job email your details to firstname.lastname@example.org