Office Manager

Job Title: Office Manager for the City of Lakes Family Health Team (Walden Clinic)
Accountable To: Walden Physicians
Date: Application Deadline – Dec 15, 2023
Full-time: 37.5 hours per week
Hours: 8:30 am-4:30 pm
Hourly Wage:  $23 – 25. PLEASE note this is not a HOOP associated position

Job Purpose:

The Office Manager is responsible to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

Key Areas of Responsibility and Duties:

• Schedule meetings and appointments using Outlook, and EMR (Electronic Health Record)
• Troubleshoot difficult patient/staff relationships and provide general administrative support to our employees.
• Serve as the point person for office manager duties including:
  • Facilities, liaise with facility management,
  • vendors including cleaning and security services to maintain the office condition and to arrange necessary repairs
• Plan In-house or Off-site activities, meetings
• Back up to Reception, Runners as required to cover absences
• Check/respond to EMR (Electronic Medical Record) messages and emails
• Process incoming and outgoing mail
• Schedule patient appointments and manage patient records and test results, consults
• Order Office supplies and track
• Reconcile bills electronically as required
• Occasionally run errands
• Attend weekly physicians meeting to address potential issues
• Attend quarterly Office Manager Meetings
• Referrals – provide backup to office clerk
• Track Petty Cash and Third-Party billing
• Update the ONCALL and circulate
• Track and bill WSIB as required
• Collate payroll and new hire paperwork
• AHC – After Hours Clinic – arrange schedule and manage student schedules
• LEG Administrator (Local Education Group_ – provide support to the Lead Leg Physician. Support learners and physician faculty development and scholarly activity (up to (10 hrs./week)
• Coordinate with IT (TELUS, Northern Voice and Data) for phone and computer issues.

The above duties are representative, but are not to be considered all-inclusive.

Qualifications:

1. Two (2) years of related experience as a Front Office Manager or Office Administrator in a medical setting would be an advantage
2. Post-secondary diploma or certificate in relevant field of study
3. Must have excellent client service skills
4. Able to work cooperatively in a team environment
5. The following attributes would be considered a significant asset:
   1. Experience working in a family practice
   2. Experience using Electronic Medical Record system
   3. Bilingual (English and French)

Please forward your resume by email to:

Areeba Mirza, Office Manager

City of Lakes Family Health Team (Walden Clinic)

Email: amirza@yourfamilyhealthteam.com