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SmartHome Security – Bilingual Billing Agent (Remote)

Website TELUS

Location: Sudbury, ON, CA
Req ID: 27021
Jobs by Category: Contact Centre
Job Function: Customer Care
Status: Full Time
Schedule: Regular

Do YOU share OUR real passion for:

  • Advocating for our customers’ needs and creating a personalized experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator, listen, honest and clear
  • Getting things done by using each other’s unrivaled talents
  • Actively adapting to meet the changing needs of our customers

Position Overview:

The Bilingual Customer Service Representative – Billing is responsible for all residential inbound phone calls consisting of account updates and history inquires while focusing on first contact resolution and customer retention.


  • Handle incoming and outgoing calls from customers
  • Support customer billing inquiries as it relates to their invoices, services, pay cycles, payment types, researching disputes, resolving issues and accounts receivables
  • Navigating through various systems and tools
  • Identify, resolve and clarify any billing related issues and provide clear explanations to customers
  • Process customer payments and manage customer billing data as required
  • Identify and notify customers of overdue amounts on their accounts
  • Ensure data entry related to customer requests and internal data and governance guidelines
  • Educate and guide the customer through our web tool and educate them on self-serve options
  • Remember and apply various standard operating procedures
  • Other duties as assigned

Required Skills & Abilities:

  • High School Diploma
  • 1-2 years of relevant experience
  • Bilingual (French/English)
  • Ability to work within a team
  • Advanced written and verbal communication skills (French/English)
  • Analytical skills and problem solving
  • Customer service oriented
  • Ability to work in a fast paced and structured environment
  • Ability to multitask
  • Must have key boarding and software knowledge

This is a work from home position with a competitive salary, full benefits starting from Day 1 and tons of growth opportunities! Please apply today for more information on why TELUS should be your next career move!

To Apply: Visit the follow link and fill out the online application. LINK


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