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Store Manager

Store Manager

  • Full Time
  • Sudbury
  • Closing date: Sep 30, 2022

The Stag Shop

Title: Retail Store Manager

Reports To: District Sales Manager

Summary:

This career will contribute to the Stag Shop team’s existing success by leading store operations. Your time will be spent following objectives given by Head Office which include: developing and ongoing training of your team, sales analysis and knowledge of KPI’s and conversions, organization, planning, goal setting, generating and presenting ideas and solutions, merchandising and exceptional customer service. You will need to be flexible, organized and demonstrate a high level of leadership while implementing strategy and following the Stag Shop guidelines.

Core Competencies

 

  • Customer Focus
  • Communication
  • Energy
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability/ Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgment
  • Planning and Organizing
  • Problem Solving
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Mediating and Negotiating
  • Providing Consultation
  • Leadership
  • Coaching and Mentoring
  • Staff Management
  • Enforcing Laws, Rules and Regulations
  • Mathematical Reasoning
  • Development and Continual Learning
  • Loss Prevention

 

Job Duties: (Responsibilities and job functions include, but are not limited to the following):

General Responsibilities

  • The main objectives of a Store Manager are praising and motivating your employees, maintaining the store, and achieving monthly sales goals.
  • Day-to-day functions include driving sales and profitability, building customer loyalty, scheduling, recruitment, cleaning/organizing, monitoring and maintaining inventory control and cash handling standards, enforcing all policies and procedures, maintaining store merchandising standards, problem solving, maintaining company Heath and Safety procedures, human resource issues concerning staff development, disciplinary action, staff grievances, performance reviews and coaching.
  • Leads by example – being a good role model for your subordinates and be hands on and always on the sales floor.
  • Is a team player and will assist in other duties as required.
  • Communicates regularly with DSM and VP so that head office is fully aware of the functioning’s of the store and staff and any problems that arise within the store, company or the Managers job position.
  • Follow the company’s policies and procedures exactly how they are stated and follow the Employee Handbooks and manuals, Consent Form, Confidentiality Form, Store Manager Agreement and all other workshops, training seminars, forms and memos that are introduced during your employment.
  • Ensure that all staff are punching in and out accurately at the start and end of their shifts as well as punching in and out accurately for their breaks and that breaks are being taken as per policy.
  • Constant training with staff in regard to policies, procedures, computer knowledge, product knowledge, customer service and KPI’s.
  • As part of the management team, please do not take it upon yourself to make decisions or authorize things that are not your responsibility or that are things that are your DSM’s responsibility.
  • You will have certain outlined jobs assigned as the Store Manager (detailed in your manager handbook).
  • Conduct staff meetings in-store for a one-hour duration. Provide ongoing training on customer service, product knowledge, policies, and procedures as well as any changes that have occurred. Design workshops and role-playing activities for maximum success. Agenda is due a minimum of 3 days prior to your staff meeting to your Direct Supervisor.
  • Be an advocate for your store and your staff, i.e. completing performance reviews on time, be a leader, lead by example, be professional, keep management and staff relationships professional. You are a Store Manager and need to keep and take that authoritative role.
  • Take pride in your store. i.e. clean at all times, dusted, remove garbage, merchandised properly, respect fixtures to prevent damages etc.

Financial/Inventory/Sales

  • Plan, organize, direct and control the efficient operation in respect to sales, inventory, cash reconciliation and administration for your location.
  • Manage cash, inventory levels and shrinkage.
  • Maintain inventory control by minimizing inventory loss through theft, damage, errors in receiving, errors in shipping.
  • Keeping pricing on product accurate.
  • Consistently meet or exceed sales targets, KPI’s and conversions.
  • Follow store banking and balancing procedures, enforce adherence to cash policies, ensure accurate shipping, receiving, pricing, and coding of products.
  • Conduct accurate inventory checks and control shrinkage.
  • Audit staff transactions, including discounts and returns, and troubleshoot errors.
  • Ensure that all monies are accounted for and correct cash amounts are deposited into the bank on all specified days. Banking is to be done weekly on Monday and or Thursday mornings unless otherwise stated by your DSM.
  • Ensure all gift cards, discounts, coupons, returns, exchanges etc are done accurately and are kept organized daily.
  • Maximize sales for your location and generate new sales techniques and ideas to share.
  • Enforce loss prevention and security policies and procedures in store.

Store Presentation and Maintenance

  • Maintain store merchandising standards; execute all marketing and promotional programs properly and on time.
  • Ensure store is always clean, well maintained and organized.
  • Make sure that maintenance is always up to date and Health and Safety practices are up to date and being followed by all employees and the store is a safe place for all customers and employees.
  • Create creative and powerful merchandise plan to maximize sales and create impact, once head office approval has been obtained, implement the ideas.
  • React to seasonal trends.

Merchandise Management

  • Promote and provide product information for team as well as introducing new releases.
  • Operate in a manner that maximizes the amount of stock on the floor and minimizes it in the back room. Always be aware of all product in backroom.
  • Be aware of product placement always and rotate stock to increase turnover.
  • Executing plans as they relate to the merchandising and marketing plans, including merchandise placement and presentation, promotional set-ups, seasonal setups, special events, and centers of interest on time.
  • Ensuring all required visual elements are in place and up to date in accordance with visual presentation standards for mannequins, fixture merchandising and signage, and locations, wall bodies, racking, neon window board, chalk boards, wind signs and led signs.
  • Providing support and guidance in the execution of seasonal changeovers, and floor layouts in accordance within store marketing direction and guidelines.
  • To ensure successful merchandising you will need to coach and train as well as demonstrate visual presentation skills/knowledge to your entire team. Be aware of slow-moving stock and re-merchandise to try and generate sales. If items are not turning over within 8 weeks, generate solutions and communicate with your Direct Supervisor.

Administration

  • Review reports and transactions to ensure accuracy from all team members, and
  • Maintain cash handling standards following balancing procedures, enforce adherence to policies, and
  • Investigate, report, and document all variances in cash and product for Head Office and Accounting to review, and
  • Effective positive communication with your staff and management team is important and the communication books should be utilized daily by all team members, and
  • Schedule all staff following Stag Shop outline specific to your location as well as following the seasonal allotted hours assigned to your store and submitting schedules 2 weeks in advance.
  • Report scheduling needs for more or less hours or double up times to your supervisor with statistics, and
  • Paperwork is always to be neat and up to date , and
  • All deadlines must be met, and accuracy is essential, and
  • Address and document unsatisfactory performance and policy violations of assistant managers and sales associates through administration of disciplinary action and performance counseling, and
  • Staff evaluations must be done on time and authorized by your District Sales Manager.

Motivation/Coaching/Team Work

  • Lead a team who is passionate about customer service and the retail industry and when hiring, select individuals who you can develop into top sales associates who thrive on a fast-paced, competitive and inclusive retail environments.
  • Hire, train, and coach all team members to achieve their KPI’s and improve their sales success.
  • Providing clear, specific, and ongoing performance feedback in a positive and constructive manner and provide all reviews on time and effectively.
  • Always ensure open communication.
  • Lead, inspire and motivate the team for maximum productivity.
  • Enforce that all employees comply with policies and procedures and lead by example.
  • Assist in developing and managing a team of staff by providing ongoing training to all staff.
  • Participate in incentive games and motivate team to participate.
  • Assist with promotional activities (being involved in ideas, support, attending events in your area, and motivating your staff to attend these events as well).
  • Maintain a positive and professional attitude at work and with your co-workers, never discuss work related issues or gossip with your staff.

Customer Service

  • Ensure brand standards (of Stag Shop) and operating standards meet or exceed expectations to support brand consistency.
  • Meet or exceed sales goals by providing an exceptional client experience.
  • Attempt to make every customer experience an exceptional one.
  • Take lead in customer service always acting in a courteous, respectful, and helpful manner when dealing with customers.
  • Ensure that all customer complaints or conflicts are handled in a professional manner personally handling any escalated issues on your shift and resolve any conflicts or problems with client retention in mind.
  • Train your team to tell customers about all store promotions and events when shopping in the store.
  • Train your team to sell all stock in your store and to never get “comfortable” selling specific products or brands.
  • Coach your team of sales associates to improve their sales success.

Requirements

  • Highschool Diploma or GED
  • Minimum of –2-3 years in retail management
  • Strong merchandising expertise at a retail level
  • Experience in a complex, fast-paced, customer service-oriented environment
  • Ability to manage the overall operations of the store independently
  • Knowledge of retail industry operations and comfortable in an adult store environment.
  • Superior organization and planning skills
  • Strong operational skills in a customer-service environment
  • Effective coaching and management skills
  • Outstanding problem solving and analytical skills
  • Team-building skills and ability to build relationships
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to handle confidential information professionally
  • Is a self starter and takes initiative
  • Proficient in computer skills and math skills

Working Conditions

  • Some travel may be required
  • Ability to attend and conduct presentations
  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to lift 50lbs (stock receiving)
  • Washing/cleaning windows
  • Poster/ Campaign installation/ window displays
Contact Name: Jennifer Seh-Taylor

To apply for this job email your details to jennifer@stagshop.com

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