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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Service Ontario

Customer Service Representative

Service Ontario (Elm Street)

At Service Ontario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services – online, in person, at kiosks and by phone. We are currently looking for a full-time Customer Service Representative to join our team.

Duties:

  • greet customers and determine the nature of their inquiries
  • provide information to the public about services offered, relevant regulations and application/document requirements
  • issue queue tickets and guide customers to appropriate area or refer them to other ministries/jurisdictions as appropriate
  • provide responses to routine/general inquiries
  • cash handling
  • check application forms for accuracy and completion and/or ensure customers have the correct supplementary documents
  • maintain a visitor sign-in/sign-out and statistical log of inquiries received from the public
  • direct calls to the appropriate area/staff member
  • receive and sort incoming mail and arrange and/or assist in the preparation of outgoing mail

Customer Service and Communication Skills:

  • you have customer service experience responding to inquiries, providing accurate information and resolving customer issues in a high-volume environment
  • you demonstrate professionalism, tact and diplomacy when interacting with customers, service partners, peers and management
  • you can effectively adapt services to meet the varying needs of customers
  • you have oral communication skills to provide explanations and interpretations of guidelines, directives and procedures

Requirements:

  • bilingual (French/English) is required
  • customer service focused
  • computer literacy
  • reliable and punctual
  • availability Monday-Friday from 9AM-5PM with some weekend availability.
Hours Per Week: 40
Start date: Start date to follow selection process

To apply for this job email your details to michael.gratton@ymcaneo.ca

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