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Front Desk Clerk

Front Desk Clerk

Best Western

Specific Skills

    • Take, cancel and change room reservations
    • Register arriving guests and assign rooms
    • Provide information on hotel facilities and services
    • Process group arrivals and departures
    • Process guests’ departures, calculate charges and receive payments
    • Investigate and resolve complaints and claims
    • Answer telephone and relay telephone calls and messages
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Provide general information about points of interest in the area
    • Follow emergency and safety procedures
    • Handle wake-up calls
    • Provide customer service
    • Assist clients/guests with special needs
    • Maintain an inventory of vacancies, reservations and room assignments

Shifts

  • 3:00pm to 11:oopm

Work Conditions and Physical Capabilities

  • Attention to detail
  • Standing for long periods of time

Personal Suitability

  • Effective interpersonal skills
  • Good Presentation
  • Flexibility
  • Excellent communications skills
  • Computer savvy
  • Team player
  • Client focus
  • Dependability
  • Judgement
  • Reliability
  • Organized

Language

  • English (Fluent)
  • French (Preferred)

How to apply:  Bring resume in person or send it to mario.sepulveda@ymcaneo.ca. Please write in the subject line the position you are applying for.

Hours Per Week: 24-32
Start date: ASAP
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