Hilton Garden Inn
The New Hilton Garden Inn in Sudbury is looking for Front Desk – Guest Services Agents.
Approximately 24-32 hours per week with a focus of availability during the hours of:
7am- 3pm (Days), 3pm-11am (Afternoons) and 11am-7pm (Overnights Night Audit).
Suitable candidates must be fully available weekdays and weekends including holidays.
Suitable candidates must be able to stand for long periods of time, multi task and also heavy lift items like a guest’s suitcase, vacuum cleaner and items of this nature.
The Front Desk – Guest Services Agents duties include but is not necessarily limited to the following:
Register arriving guests and assign rooms,
Monitor room availability,
Discounts and frequent guest program benefits,
Process group arrivals and departures,
Take, cancel and change room reservations,
Process telephone calls,
Provide information on hotel facilities and services,
Provide general information about points of interest in the area,
Provide information about services available in the community,
Arrange services required for guests with special needs,
Secure guests’ valuables,
Process wake-up calls,
Store and retrieve luggage,
Investigate and resolve complaints and claims,
Exchange foreign currency,
Process guests’ departures, calculate charges and receive payments,
Balance cash and complete balance sheets, cash reports and related forms,
Maintain occupancy statistics,
Customer service oriented,
Follow emergency and safety procedures,
Work with minimal supervision,
Clerical duties (i.e. faxing, filing, photocopying),
Keyboarding, Perform light housekeeping and cleaning.
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations, Giving a warm smile and bring the warm and friendliness with exceptional customer service.
How to Apply: please send full resume and include the position you are applying for to Corrie.Labuckas@Hilton.com
To apply for this job email your details to Corrie.Labuckas@Hilton.com