Refund, Cancellation & Returned Payments

Requests for cancellations/refunds to be made in writing and submitted to the YMCA Program Registration Office via email to sudburydaycamps@ymcaneo.ca for City of Greater Sudbury region camps, nortbaydaycamps@ymcaneo.ca for North Bay and Region camps and johnislandcamp@ymcaneo.ca for John Island Camps.

Cancellation requests received at least 28 days before the start of camp will receive a refund  minus an administration fee of $35 per session being cancelled.

Cancellation requests received with less than 28 days’ notice will receive a refund minus an administration fee of 50% of the cost of the session being cancelled.

Cancellation requests that are received less than 7 days prior to the start of the session being requested to cancel will not qualify for a refund.

For cancellations due to medical reasons, a doctor’s note is required to waive the cancellation policy.

Refunds are not granted for inclement weather or if a parent/guardian withdraws the camper from camp early or if the camper is sent home for misconduct.

Refund/Cancellation Policy

Cancellations must be made in writing four weeks in advance to the YMCA Administration office. All cancellations must be made in writing; otherwise, refunds will not be issued. Refunds are not applicable for absent days or for circumstances out of the control of the YMCA of Northeastern Ontario, such as, weather conditions, power outages, etc.

I understand that when I book a space for my child, I pay for the space even if my child is unable to attend due to illness, vacation, circumstances beyond our control, etc. as fees are prorated (see Family Information Guide).